Effective Date: April 1, 2020
Last Updated: September 23, 2024
Welcome to Truly Well (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services, including any SMS (Short Message Service) communications.
By using our website and services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
- Information We Collect
We collect personal information when you interact with our website, services, or SMS campaigns, including but not limited to:
– Contact Information: Name, email address, phone number, and mailing address.
– SMS Information: Mobile phone number, SMS preferences, message history, and response data.
– Transactional Information: Information about your transactions with us, including product or service details.
– Technical Information: IP address, device type, browser type, operating system, and usage data collected through cookies and similar technologies.
- How We Use Your Information
We use your personal information for the following purposes:
– Service Provision: To provide, operate, and maintain our services, including SMS communications.
– Transactional Communication: To send you SMS notifications related to orders, subscriptions, or changes to our services.
– Customer Support: To respond to your inquiries, provide customer service, and manage your account.
– Compliance: To comply with legal obligations, including SMS TCR requirements, and to protect against fraud or misuse of our services.
- SMS TCR Compliance
We are committed to complying with The Campaign Registry (TCR) requirements for SMS communications. We ensure the following:
– Opt-In Consent: We will only send SMS messages to individuals who have explicitly opted in to receive communications from us. Your consent will be collected through clear, affirmative action, such as checking a box or replying with a specific keyword.
– Opt-Out Option: You may opt out of receiving SMS messages at any time by replying “STOP” to any of our messages or contacting us directly. We will process your opt-out request promptly, and you will no longer receive SMS communications from us.
– Message Transparency: All SMS messages will include clear information on how to opt out, and we will not send messages outside permitted hours as required by TCR.
– Data Privacy: We will only collect and use your mobile phone number and SMS data for the purposes described in this Privacy Policy, and we will not share this information with third parties without your consent.
- Disclosure of Your Information
We may share your information with third parties in the following situations:
– Service Providers: With trusted third-party vendors who assist us in providing our services, such as SMS gateway providers and payment processors.
– Legal Requirements: When required by law or to respond to legal processes, including compliance with TCR regulations.
– Business Transfers: In connection with any merger, sale, financing, or acquisition of our business or assets, where your personal information may be transferred as part of the transaction.
- Your Rights and Choices
– Access and Correction: You may access and update your personal information by logging into your account or contacting us directly.
– Opt-Out: You can opt out of receiving SMS communications or marketing emails at any time. Simply follow the instructions provided in our messages or contact us for assistance.
– Data Deletion: You have the right to request the deletion of your personal information, subject to legal requirements.
- Security of Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze website traffic, and understand how you interact with our content. You can control cookies through your browser settings.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies.
- International Data Transfers
If you access our services from outside the United States, your personal information may be transferred to and processed in the United States or other countries. By using our services, you consent to this transfer.
- Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the policy was last revised. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS practices, please contact us at:
– Email: info@trulywell.life
– Phone: 406-545-1554
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.